Senior Partner Success Manager 100% (f/m/d)

Help us make Swiss small businesses even more successful! Sounds like a big vision? That's exactly what drives us every day.

At bexio, we live by the philosophy that top-tier, efficient, and smart software solutions must be accessible and affordable for every SME. With this mission, we are now the leading provider of cloud-based business software in Switzerland.

Our expansion is moving fast: over 100,000 satisfied customers, more than 7,000 fiduciary partners, and a strong team of over 150 motivated employees speak for themselves. To continue writing this success story, we are looking for great people to join us. And that’s is where you come in!

Your impact with us

• You are the primary point of contact for our fiduciary partners, guiding them throughout their entire journey with bexio – from initial contact to successful adoption of our solution.

• In engaging product demos, inspiring academies, and interactive webinars, you demonstrate how easily and effectively bexio can be used, while actively selling training and enablement packages to our partners.

• You build long-term, trusting relationships with our partners – both online and over the phone.

• You handle partner and customer cases, manage complaints professionally, and work proactively on win-back initiatives for dissatisfied or inactive customers.

• You collaborate closely with teams such as Support, Product Management, and Marketing to understand and implement the wishes and needs of our partners.

• With your creativity and commitment, you actively contribute to the development and execution of our go-to-market strategy, helping to strengthen the fiduciary channel at bexio even further.

What you bring to the table

• A completed commercial apprenticeship (or equivalent) including further education, paired with 4–5 years of experience in customer service or inside sales, forms your foundation.

• You speak our customers' language. Terms like "chart of accounts" (Kontenplan), "annual closing" (Jahresabschluss), or "VAT" (MWST) are second nature to you – ideally, you come directly from a fiduciary/accounting background or have sold software to this industry.

• You love working with business clients and bring experience in partner or account management.

• Training sessions and webinars are your home turf. With your expertise and charisma, you win the trust of fiduciaries and get them excited about our solutions.

• A can-do attitude, self-motivation, team spirit, and the ability to quickly grasp complex topics are what set you apart.

• You are open, communicative, and know how to engage and inspire people at all levels.

• German is your native language, and you shine with very good English skills – French or Italian would be a major plus.

What you can look forward to

• Hybrid model and working hours that fit your life.

• 5 weeks of holiday plus optional unpaid leave.

• Yoga, bootcamps, massages and legendary BBQs.

• 16 weeks of maternity and 3 weeks of paternity leave.

• bexio covers 63% of your pension contributions – for a higher net salary.