Customer Success / Account Manager - Existing Customers & Expansion (f/m/d) 80-100%

Help us make Swiss small businesses even more successful! Sounds like a big vision? That's exactly what drives us every day.

At bexio, we live by the philosophy that top-tier, efficient, and smart software solutions must be accessible and affordable for every SME. With this mission, we are now the leading provider of cloud-based business software in Switzerland.

Our expansion is moving fast: over 100,000 satisfied customers, more than 7,000 fiduciary partners, and a strong team of over 150 motivated employees speak for themselves. To continue writing this success story, we are looking for great people to join us. And that’s is where you come in!

Your impact with us

• You are responsible for the growth of your dedicated SME portfolio and achieve your individual upselling and cross-selling targets. You guide warm leads value-first from needs analysis to digital closing and recommend to your customers what measurably helps them.

• You actively build your own pipeline: You identify additional sales opportunities within existing accounts, proactively address customers, and consistently pursue every opportunity through to closure.

• You prioritize your portfolio based on potential, product usage, and buying signals. You use personal consultation specifically where it creates the greatest value and leverage scalable approaches for the breadth of your portfolio.

• You collaborate with Marketing and CRM & Automation on segmented nurturing campaigns that reach your portfolio at scale and generate qualified opportunities.

• You work closely with your colleagues in Customer Success, take over expansion opportunities from their customer interactions, and share key customer signals early on.

• You drive your results through expansion revenue and conversion rates and ensure that your growth is sustainable: Customers who expand with you stay with you.

• You reliably document pipeline, next steps, and expected revenues in Salesforce and use automation and AI to work more efficiently and prepare specifically for customer conversations.

What you bring to the table

• You bring professional experience in account management, B2B sales, or commercially driven customer success, ideally in a SaaS or SME environment.

• You can demonstrate your own closed deals and achieved revenue targets, ideally in upselling and cross-selling. You address objections confidently and lead conversations decisively to a close.

• You sell consultatively and on an equal footing. You win the trust of SME customers because you understand their situation, and you know when an honest "You don't need this yet" is the better recommendation.

• A commercial or business administration education or comparable practical experience forms your foundation. You are interested in the business processes of Swiss SMEs.

• You enjoy working with many customers at a high pace, set priorities independently and data-driven, and take responsibility for your goals.

• You have experience in CRM and pipeline management, ideally with Salesforce, and enjoy automation and AI.

• You communicate fluently in German and very well in English.

• A plus: Experience with large portfolios consisting of many smaller customers, segmented outreach, or nurturing campaigns, as well as knowledge of French or Italian.

What you can look forward to

• Hybrid model and working hours that fit your life.

• 5 weeks of holiday plus optional unpaid leave.

• Yoga, bootcamps, massages and legendary BBQs.

• 16 weeks of maternity and 3 weeks of paternity leave.

• bexio covers 63% of your pension contributions – for a higher net salary.