1st Level Supporter

As a 1st Level Supporter at bexio AG, you are the first point of contact for our customers regarding technical questions and issues. You support them professionally and friendly via phone, email, or chat and ensure a quick resolution. Your task is to receive, analyze inquiries, and if necessary, escalate them to the next support level. You work closely with our support team to ensure high customer satisfaction.

What to expect from you:

• Good communication skills in German and English are required to effectively interact with customers and provide solutions.

• Experience in customer support or IT helpdesk is advantageous to quickly adapt to the role and efficiently handle customer inquiries.

• Basic knowledge of troubleshooting software issues is necessary to assist customers with technical difficulties and find solutions.

• Teamwork and customer orientation are important qualities to collaborate within the support team and ensure the best possible service for customers.

What we expect from you:

• You have completed an apprenticeship, preferably in commerce, retail, contact center, etc.

• You have 4-5 years of experience in customer service/support or a professional role involving customer interaction.

• Your place of residence is in Switzerland.

• German is your native language and you have excellent English skills - knowledge of Italian or French is advantageous.

• You enthusiastically support new team members with patience and your knowledge at the start.

What you can expect from us:

• Work smart: Flexible working hours are common with us. You also choose the ideal work location for your tasks whenever your work allows it.

• Fair pay: You do good work, we provide appropriate compensation.

• You are important - The heart of our company is the employees. That's why we treat each other respectfully and uncomplicatedly. We also give you the freedom to develop personally in a positive work environment.

• Team first: A good team does even better work. That's why we regularly organize employee events to strengthen cohesion.

• Healthy employees: We are doing well when you are doing well. That's why we promote a balanced work-life balance with sports and relaxation offerings.

• More than necessary: bexio covers the larger share of the pension fund for you. We also offer an individual choice program tailored to you and your life.

• You can benefit from favorable mobile subscription conditions.

Already curious about your team

Contact person:

Anna Scheidegger