1st Level Supporter (m/f/d) 80-100%

Help us make Swiss small businesses even more successful! Sounds like a big vision? That's exactly what drives us every day.

At bexio, we live by the philosophy that top-tier, efficient, and smart software solutions must be accessible and affordable for every SME. With this mission, we are now the leading provider of cloud-based business software in Switzerland.

Our expansion is moving fast: over 100,000 satisfied customers, more than 7,000 fiduciary partners, and a strong team of over 150 motivated employees speak for themselves. To continue writing this success story, we are looking for great people to join us. And that’s is where you come in!

Your impact with us

• You support our customers on the phone as well as via email with all their concerns and inquiries.

• You find independent solutions and present them to the customers or classify the requests and forward them to our 2nd-level support team.

• You gather the wishes / inputs of our customers, actively obtain customer feedback, and share this with our Product Management team.

• Regular participation in meetings, trainings, and coachings is important and keeps you "up-to-date".

• The activity is rounded off by further tasks, such as contributing to continuous process optimization and various other projects.

What you bring to the table

• You have completed a vocational apprenticeship / training, preferably in commerce (KV), retail, contact center, etc.

• You bring 2-3 years of professional experience in customer service / support or a professional activity involving customer contact.

• Your place of residence is in Switzerland.

• Being bilingual (FR & DE) is required, and you also have good English skills. Any additional foreign language is a plus.

• You are enthusiastic, dedicated, have a service mindset, and are open-minded as well as engaged.

• You love customer contact, whether on the phone or in writing, and it brings you joy to make our bexio customers happy.

What you can look forward to

• Hybrid model and working hours that fit your life.

• 5 weeks of holiday plus optional unpaid leave.

• Yoga, bootcamps, massages and legendary BBQs.

• 16 weeks of maternity and 3 weeks of paternity leave.

• bexio covers 63% of your pension contributions – for a higher net salary.