Junior 1st Level Supporter (w/m/d) 80-100%

Hybrid
- Rapperswil SG

Job description

Help us make Swiss small businesses even more successful! Sounds like a big vision? That's exactly what drives us every day.

At bexio, we live by the philosophy that top-tier, efficient, and smart software solutions must be accessible and affordable for every SME. With this mission, we are now the leading provider of cloud-based business software in Switzerland.

Our expansion is moving fast: over 100,000 satisfied customers, more than 7,000 fiduciary partners, and a strong team of over 150 motivated employees speak for themselves. To continue writing this success story, we are looking for great people to join us. And that’s is where you come in!

Job requirements

Your impact with us

You support our customers on the phone as well as via email with all their concerns and inquiries, with an additional focus on the billing area.
You find efficient solutions independently and present them to the customers or classify the requests and forward them to the correct teams.
Regular participation in meetings and trainings / coachings is important and keeps you "up-to-date".
The activity is rounded off by further tasks, such as contributing to continuous process optimization and various other projects.

What you bring to the table

You have completed a vocational apprenticeship / training, preferably in commerce (KV), retail, contact center, etc.
You love customer contact, whether on the phone or in writing, and it brings you joy to make our bexio customers happy.
You command flawless spoken and written German as well as good English skills; Italian or French is a plus.
You are enthusiastic, dedicated, have a service mindset, and are open-minded as well as engaged.
Even under pressure, you keep a cool head, think in a solution-oriented manner, and pitch in with dedication to support your team in the best possible way.