Customer Service & Product Specialist (m/f/d) 60-80%

Help us make Swiss small businesses even more successful! Sounds like a big vision? That's exactly what drives us every day.

At bexio, we live by the philosophy that top-tier, efficient, and smart software solutions must be accessible and affordable for every SME. With this mission, we are now the leading provider of cloud-based business software in Switzerland.

Our expansion is moving fast: over 100,000 satisfied customers, more than 7,000 fiduciary partners, and a strong team of over 150 motivated employees speak for themselves. To continue writing this success story, we are looking for great people to join us. And that’s is where you come in!

Your impact with us

• On a daily basis, you conduct service meetings as well as product coaching sessions and convince our SME clients and fiduciary partners with your expertise.

• In regular webinars and direct online exchanges, you impart your knowledge and always communicate in a clear, audience-appropriate, and confident manner.

• You support projects on a technical level and provide input for the continuous improvement of our services.

• You plan and organize your daily work independently, handle administrative tasks, and process customer complaints.

• You actively support fiduciary partners in daily exchanges, who appreciate your expertise in their day-to-day work.

• You take charge of onboarding new employees and pass on your methodological know-how in a structured manner.

• You consolidate customer and market insights and deliver structured feedback to product management for targeted software optimization.

What you bring to the table

• You hold a completed commercial or technical basic training as well as a relevant advanced professional qualification.

• You have several years of professional experience in roles involving intensive customer contact (e.g., Customer Training, Consulting, or Success) – ideally within the Swiss SaaS or fiduciary environment.

• You have a strong affinity for software products (knowledge of bexio is an advantage) as well as sound accounting knowledge.

• You possess strong methodological competence for structured knowledge transfer in direct online interactions.

• A holistic understanding of complex SME and fiduciary processes helps you to map them optimally from a technological perspective.

• You are a solution-oriented thinker, tackle tasks independently with a can-do attitude, and bring the motivation for regular on-site presence in the office.

• You communicate fluently in German (native speaker) and have good English skills; French or Italian skills are a plus.

What you can look forward to

• Hybrid model and working hours that fit your life.

• 5 weeks of holiday plus optional unpaid leave.

• Yoga, bootcamps, massages and legendary BBQs.

• 16 weeks of maternity and 3 weeks of paternity leave.

• bexio covers 63% of your pension contributions – for a higher net salary.