Team Lead Partner Success (m/f/d) 100%

Join us in making Swiss small businesses even more successful! Sounds like a big vision? That's exactly what drives us every day.

At bexio, we live by the philosophy that first-class, efficient, and smart software solutions must be accessible and affordable for every SME. With this mission, we are now the leading provider of web-based business software in Switzerland.

Our expansion course is steep: Over 100,000 satisfied customers, more than 7,000 trust partners, and a strong team of over 150 motivated employees speak for themselves. To continue this success story, we are looking for strong support. And this is where you come in!

What you achieve with us

• You lead and coach our Partner Success Team of currently around three employees, foster their individual development, and support them with complex inquiries and complaint management.

• Your day-to-day is a versatile mix: You are responsible for building and operatively leading Partner Success, while also actively participating in partner support yourself.

• You develop the entire Partner Journey – from onboarding through engagement, growth, and loyalty, all the way to offboarding. For each phase, you define concrete actions and implement them with your team – always focusing on empowering our fiduciary (Treuhand) partners and promoting their successful collaboration with bexio.

• You build the foundation for effective partner support: You establish clear processes, tasks, roles, and responsibilities, and ensure their implementation in daily business.

• Together with your team, you co-design and conduct training formats, and sell suitable training offerings that strengthen the product knowledge and application skills of our fiduciary partners.

• Monitoring partner activity and relevant KPIs is just as much a part of your responsibilities as deriving and implementing concrete measures to strengthen partner empowerment and retention.

• You work closely with Sales and ensure aligned processes between partner acquisition and partner support. In doing so, you specifically integrate Marketing, Support, and Product Management.

Your backpack for this position

• You bring at least three years of leadership experience. Experience in a SaaS or FinTech environment is a big plus.

• You have a completed degree or further education in business administration or management, at least at the higher education level (Swiss HF or equivalent).

• You have solid experience in Customer Success, Sales, or Account Management, as well as in building teams (e.g., establishing responsibilities, processes, etc.).

• You convince with conceptual skills and strategic thinking, and you consistently put ideas into practice.

• You are a convincing presenter and can co-design, conduct, and sell training offerings.

• You drive goals and improvements based on KPIs and work closely with other departments.

• You are business fluent in German and English; French and/or Italian are an advantage.

What you can look forward to

• Hybrid model and working hours that adapt to your life.

• 5 weeks of vacation plus the option of unpaid leave.

• Yoga, boot camps, massages, and legendary grill sessions.

• 16 weeks of maternity leave and 3 weeks of paternity leave.

• bexio covers 63% of your pension contributions - for more net pay.