Team Lead Customer Success (m/f/d) 100% - Focus Expansion & Growth

Join us in making Swiss small businesses even more successful! Sounds like a big vision? That's exactly what drives us every day.

At bexio, we live by the philosophy that first-class, efficient, and smart software solutions must be accessible and affordable for every SME. With this mission, we are now the leading provider of web-based business software in Switzerland.

Our expansion course is steep: Over 100,000 satisfied customers, more than 7,000 trust partners, and a strong team of over 150 motivated employees speak for themselves.

We are strategically and operationally restructuring our existing customer success management. This is where you come in. Your mission?
You will transform an existing, experienced Customer Success Team from a reactive service unit to a proactive, commercially successful growth driver.

If you combine a hands-on mentality with commercial drive and see systematic customer development and revenue growth as your core tasks, then this is your stage. With high management visibility and room for shaping, you significantly influence the future of bexio.

What you'll be moving with us

• You are responsible for customer success management for our SME customers with a clear focus on expansion, cross-selling, and upselling.

• Based on commercial KPIs – especially the Net Retention Rate (NRR) and your cross-selling and upselling conversion rates – you steer your team of 4 to 8 employees on a clear growth path.

• You take over a solid team of experienced CS managers and develop them through appreciative but consistent change management into proactive consultants and sellers.

• In close coordination with Growth and Marketing, you design targeted campaigns for lead generation and conversion along the customer journey.

• You use your analytical skills to interpret numbers precisely and identify crucial triggers for upselling and further growth.

• As a tech-savvy leader, you drive the intelligent use of AI to increase efficiency in everyday work, without losing our valued customer proximity.

• You shape an active pipeline, optimize the associated sales processes, and ensure clean, meaningful documentation in Salesforce.

Your backpack for this position

• You bring several years of professional experience in a commercially driven customer success or sales role, as well as leadership experience in the SaaS or SME environment.

• A business education or further training (e.g., certificate), ideally supplemented by a diploma (HF/FH), forms your solid foundation.

• You are characterized by analytical skills, a "Commercial DNA," and the drive for measurable expansion.

• Proven successes in the commercial development of employees, in change management, and a healthy assertiveness shape your leadership style.

• You always communicate at eye level and gain the trust of SME customers or C-level management through your professional appearance.

• In addition to practical experience in pipeline management with Salesforce, you bring a high level of tech affinity and ideally initial experience in using AI tools.

• You effortlessly communicate in German at native speaker level and negotiate confidently in English; knowledge of French or Italian is a plus.
  

What you can look forward to

• Hybrid model and working hours that adapt to your life.

• 5 weeks of vacation plus the option of unpaid leave.

• Yoga, boot camps, massages, and legendary grill sessions.

• 16 weeks of maternity leave and 3 weeks of paternity leave.

• bexio covers 63% of your pension fund contributions – for more net pay.